Effective Date: August 13, 2026

At Alexander Consumer Goods LLC, we value the long-term relationships we build with our brand partners and distributors. As a B2B retail partner, our return policy is designed to address discrepancies in wholesale shipments, damaged freight, and defective merchandise received at our fulfillment centers.

Please review our policies below regarding receiving and returns.

1. Receiving Discrepancies

Our warehouse team carefully inspects all inbound freight against the provided Purchase Order (PO) and packing slips.

• Shortages: If a shipment is received with missing units or missing cartons, we will notify your account representative within 5 business days of the delivery date to request a credit memo or replacement for the missing items.
• Overage: If we receive more units than were ordered on the PO, we will hold the excess inventory and contact your team for disposition instructions (e.g., invoice us for the overage or issue a return authorization).
• Mis-ships: If we receive incorrect items, we will request a Return Merchandise Authorization (RMA) and a prepaid return shipping label to send the incorrect items back to your facility.

2. Damaged Freight

If a shipment arrives at our facility with visible exterior damage (crushed pallets, broken shrink wrap, leaking cartons), our receiving team will:

1. Note the damage on the Bill of Lading (BOL) or delivery receipt before the carrier departs.
2. Take clear photographs of the damaged pallets/cartons.
3. Notify your account representative within 48 hours to provide documentation for a freight claim and request replacements or a credit memo.

Alexander Consumer Goods LLC is not responsible for inventory damaged in transit when shipping terms are FOB Origin.

3. Defective Merchandise

We expect all products purchased from our partners to be in pristine, new condition, ready for retail sale.

If we discover defective merchandise during our internal prep process (e.g., manufacturing defects, expired products, broken seals), we will isolate the inventory and request an RMA for a return or credit. We reserve the right to request credit for defective merchandise discovered within 30 days of receipt.

4. Unsellable or Discontinued Inventory

Because we purchase wholesale inventory outright, we do not generally request returns for unsold inventory simply due to slow sales. We take on the retail risk.

However, in the event of a manufacturer-initiated product recall or a mandatory discontinuation of a product line, we expect our brand partners to accept returns of the affected on-hand inventory for a full refund or credit.

5. Requesting an RMA

If a return is necessary based on the conditions above, our purchasing team will contact you directly to request a Return Merchandise Authorization (RMA) number and coordinate the logistics.

Please do not send replacements or issue credit memos until an agreement has been reached regarding the discrepancy.

6. Contact Us

If you have questions regarding a specific PO, shipment, or return request, please contact our logistics team:

• Email: purchasing@alexanderconsumergoods.com
• Mailing Address: 1248 N Irish Road, Davison, MI 48423